Antenno mobile app
What is Antenno?
Antenno is a free mobile app that is very simple and easy to use where you will receive notifications and alerts about a number of council related items that are happening around your area.
You can even choose which types of alerts you’d like to receive based on what matters to you such as:
- Reminders for your waste collection days
- Events happening near you
- Road closures
- Important Council activities
We will only notify you when something relevant to your chosen place(s) is posted.
Report it feature
The Antenno app also enables you to tell us things, with the report it feature, you can notify us of required works, roads requiring grading, signage repairs, potholes and more.
How do I get Antenno?
Simply download Antenno from the App Store or Google Play
Once downloaded you can save the places you care about, such as your home, work, rental property or school. Antenno will notify you when something relevant to your chosen place(s) is posted. Any posts relating to those places will appear in your posts feed.
With the reporting feature you can notify us of issues such as graffiti, roads requiring grading, straying stock, pot holes, signage repairs and much more.
Antenno FAQs
Q: Why do I have to save places as specific addresses, why can't I save the whole LGA?
The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. If something comes up that affects the entire LGA, you'll still receive a notification.
Q: Can I opt out of a topic for a specific place?
Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive waste related reminders) and your home address (where you DO want to receive waste related reminders), you can choose to opt out of receiving waste related reminders for your work address.
To opt out follow the below instructions:
- Tap/click on the notification you want to change the setting for.
- Tap/click the bell icon in the top right
3. Tap/click on 'options for (topic) posts' at the bottom, this will display all your places
4. Tap/click on the place you no longer want to receive notifications for to turn those off – hit save.
Q: Can I respond?
If you've found the post useful, you can thank us using the Thank icon. If you have an issue or feedback you'd like to send to Council, use the Report It function to send us a report.
Q: Sometimes notifications seem to be delayed - why?
The app requires either a Wi-Fi connection or mobile data to receive notifications. If you are somewhere without Wi-Fi and don't have your mobile data on, you won't receive new posts until you are connected again.
Q: Sometimes I don't receive a notification for weeks - why?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry – Antenno will let you know when something happens.
Q: How do you choose which notifications go to which devices or places?
When we have a notification to send we assess which parts of the LGA would find the message relevant.
Q: If I have multiple places saved, how do I know which place a notification relates to?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
Q: The date on my notifications are in an American format, can I change this?
Yes you can, the way the date is displayed is dependent on the language settings on you device. To update the language settings, head to your device settings.
- For most android devices the language setting is under Settings > System > Languages.
- For most Apple devices the language setting is under Settings > General > Language & Region
Changing the language from English (American) to English (Australian) will display the date in Australian format.