Am I entitled to a pension rebate?

The State Government provides a rate rebate for Victorian property owners who hold an eligible pension concession card.

The 2023/24 municipal rates concession provides a rebate of up to 50% of rates charges, to a maximum rebate of $303.20 

Which concession cards are eligible?

  • Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs
  • Department of Veterans’ Affairs Gold Card – War Widow (WW)
  • Department of Veterans’ Affairs Gold Card – Totally and Permanently Incapacitated (TPI)

 Eligible concession cards.png

Other eligibility criteria

  • You can only claim a concession for one property, which must be your principle place of residence;
  • Your eligible card must be valid at the time of application;
  • You must be the person responsible for the payment of the account;
  • Your name must be on the account;
  • Your name and address on the account must match the concession card details.

How do I apply?

To apply, follow the steps below. If you have any difficulty accessing the form, or completing the application process, contact our customer service team for support.

You will need:

  • Your Centrelink CRN or Veterans' Affairs file number
  • If you have moved address in the last 12 months you will need to provide details of your previous address and whether you received a concession at this address.

Online

Apply for a pensioner rates rebate

Email

Step 1.Complete an application form

You can download a Department of Families, Fairness and Housing application form from the panel on the right of this page, or from the Department of Fairness Families and Housing website.

Alternatively, you can call our customer service team on 5366 7100 to have a form mailed to your home address.

Step 2.Submit your application form

Submit your application form via email to info@moorabool.vic.gov.au

In person

Step 1.Complete an application form

You can download a Department of Families, Fairness and Housing application form from the panel on the right of this page, or from the Department of Fairness Families and Housing website.

Alternatively, you can call our customer service team on 5366 7100 to have a form mailed to your home address.

Step 2.Submit your application form

Submit your application form at any of the following locations:

Ballan Office 
15 Stead Street, Ballan
Open: Monday-Friday 8.30am-5pm

Darley Civic and Community Hub 
182 Halletts Way, Darley
Open: Monday to Friday 8.30am-5pm  

Lerderderg Library 
215 Main Street, Bacchus Marsh
Open: Monday to Friday 8.30am-5pm
           Saturday 9am-2pm

Post

Step 1.Complete an application form

You can download a Department of Families, Fairness and Housing application form from the panel on the right of this page, or from the Department of Fairness Families and Housing website.

Alternatively, you can call our customer service team on 5366 7100 to have a form mailed to your home address.

Step 2.Submit your application form

Mail your application form to PO Box 18, Ballan, Victoria 3342

What happens next?

Once we receive your application, we will check your concession card details with Centrelink and apply the concession to your bill.

For further information regarding the Department of Families, Fairness and Housing or the municipal rates concession, please visit the Department’s website.

Application form

To apply for the State Government's municipal rates concession, you must complete a Department of Families, Fairness and Housing (DFFH) application form.

 

DFFH Municipal Rates Concession application form

Further information

For further information regarding the Department of Families, Fairness and Housing (DFFH) or the Municipal Rates Concession, please visit the Department’s website

 

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