Rate payment options

There are many ways you can pay your annual rates account. If you are struggling financially we have payment options available to help.

Are you experiencing financial hardship and need help with paying your rates? 

We can help!

You can apply for a payment plan which would entail regular weekly, fortnightly or monthly payments at a value that can be managed within each ratepayer's financial capability. This plan can help to spread the payment of your rates. 

Ratepayers experiencing financial hardship should contact Council’s Revenue Services Team as soon as possible to discuss alternative payments on 5366 7100.

If you currently have a plan with us but need to make changes, you can apply for a new payment plan.

Complete the online payment plan application

Financial hardship

Under the provisions of Council’s Property Rate Debt Management Policy(PDF, 317KB) we have provisions for ratepayers experiencing medium to long term financial difficulties. 

Ratepayers finding it hard to pay their rates have the option of applying to Council for special consideration. This means they could have a portion of their rates deferred, make special payment plans, or have interest charges waived.

A person making an application for financial hardship may only do so for rates applicable to that person’s sole or principal place of residence. The Policy intent is to help ratepayers pay their rates without significantly impacting their day-to-day quality of life. 

General Information about Payment of Rates