How we handle complaints
We welcome feedback as an opportunity for us to improve our service to the community. We continue to monitor our performance, and are dedicated to improving as much as possible.
Complaints and feedback can be made by any of the following methods:
By post
You can write to us and post it to PO BOX 18, Ballan, Victoria 3342.
In-person
You can attend one of our offices to make a complaint
Lerderderg Library
215 Main Street, Bacchus Marsh
Open: Monday to Friday 8.30am-5pm
Saturday 9am-2pm
Ballan Office
15 Stead Street, Ballan
Open: Monday-Friday 8.30am-5pm
Darley Civic and Community Hub
182 Halletts Way, Darley
Open: Monday to Friday 8.30am-5pm
We respond to complaints in accordance with our Complaint Handling Policy.