Make a complaint about a food business

Following the correct procedures is vital when you are preparing or selling food. All food businesses and mobile stalls in Victoria must comply with the Food Act 1984.

Our Public Health team inspects all food businesses registered in the Shire to ensure that it is complying with the Food Act. They also provide advice to business owners and respond to complaints from the public.   

You can contact Council to make a complaint if you believe that you have:

• Purchased food that is not safe to eat
• Become ill from eating food that you have purchased from a food business
• Seen unsafe food handling practices.

How to make a complaint

When investigating a food poisoning complaint, Council will require the following information as part of the investigation:

• A three day food history, detailing everything you ate and drank three days prior to becoming ill. A three day food history may also be required for the people you ate with
• A stool sample
• A food sample, if you have leftovers of the food in question.